To be filled from: immediately

Your Working Environment

At MAN Truck & Bus, we are part of a strong international team and one of Europe's leading commercial vehicle manufacturers and providers of transportation solutions. Together with the Scania, Volkswagen Truck & Bus, Navistar and RIO brands, we are part of the TRATON GROUP.
As part of this group, we face major challenges: Our vehicles are becoming increasingly autonomous and connected in order to reduce emissions on the road. We are working on sustainable solutions for this. A career at MAN Truck & Bus offers countless opportunities to participate in this change. Putting the customer first, respect, team spirit, responsibility and avoiding waste - these are the corporate values we live by at MAN.

Pull together with us. As part of our global team of over 36,000 employees, you will join us in turning visions of the future into reality.
We see the individuality of our employees as a strength and welcome diverse applications from people with different backgrounds. If you need support during your application, please contact us.

Your Tasks

• Monitor and report on recurring defects from the Service Desk system.
• Communicate, regularly, with Regional Technical Support Engineers / Area Service Managers (Middle East), to resolve technical issues.
• Assist where required in providing technical information and advice to both importers and fleet operators.
• Resolve customer complaints to the satisfaction of the customer and the Company within the given KPI’s.
• Produce reports and case histories in respect of product failures in accordance with given guidelines.
• Produce the “Top 10” Middle East defect report Monthly for Truck and Bus.
• Produce statistical analysis of failure rates from GA systems for all Middle East importers.
• Represent the centre in meetings within MTB and with Private Capital Importers.
• Be an integral part of the Product Management Team and liaisons between product and after sales portfolios.
• Actively participate in Product Request process for preventative product engineering.
• In collaboration with Area Service Managers (Middle East) create and distribute local information bulletins when required. 

Your Qualificationt

• Degree in engineering or equivalent.
• At least 5 years relevant working experience.
• A range of demonstrated technical training courses that support the years of experience.
• Tertiary training in business management (preferred).
• MENA experience advantageous.
• Capacity and flexibility / stamina and energy.
• MAN Electronic systems, (Host, Avis, MANCats, MANTED, EZIS, MANEC etc).
• MAN Body Builder Guidelines.
• Complete understanding of vehicle components and service technical knowledge.
• Good command of computer systems and data processing applications.
• Driving licence for light vehicles preferably also for trucks and buses.
• English skills mandatory. 

Job information 

This position is based in our NSC in Dubai. Jose Chacko, jose.chacko@man.eu, Phone: +971-4-299199 will be happy to answer any questions you may have.

Integrity and compliance are essential parts of our corporate culture. 
We promote diversity and equal opportunities and look forward to receiving diverse applications.